Candle support
Frequently asked questions
Do I need an account?
No. Candle works fully offline with local storage by default. Creating an account is optional and only needed for Premium's cross-device sync.
Can I import my contacts?
Yes, optionally. Tapping Import from Contacts lets you choose which contacts to bring in, and Candle only reads the names, numbers, emails, birthdays, and photos of the people you actually pick.
What happens to photos I add?
Candle accesses your photo library or camera only at the moment you add a picture for someone, with your permission, and stores it for that person.
What's free and what needs Candle Premium?
The core app works with local storage. Premium unlocks unlimited people and occasions, full reminders, insights, the gift vault, and cross-device sync.
How do I back up my data?
Settings → Export data creates a full backup you can restore later. Since local data lives on your device, it's worth keeping your own backup, especially before switching devices.
How do I delete my data?
You can delete individual people or occasions, or delete your account entirely, at any time from Settings.
Is my data sold or used for advertising?
No. Candle doesn't sell your data and doesn't use third-party advertising or tracking SDKs. Your contacts, photos, and notes are never read for anything other than displaying them back to you in the app.
Deleting your account
- Open Settings.
- Choose Delete Account.
- Confirm the deletion. This erases your synced data; data stored only on your device remains until you delete it separately or uninstall the app.
Deletion is immediate and irreversible. There is no grace period. If you can't access the app, email us instead and we'll process the deletion within 7 business days.
Contact
Didn't find what you were looking for? Email is the fastest way to get help with Candle.
See also: Privacy policy · Terms of service